Technical Support Specialist (Remote or Hybrid)

Cintoo is a fast-growing start-up developing a SaaS platform named Cintoo Cloud, at the convergence of Reality Capture and Digital Twins. We are searching for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing business. Cintoo Cloud improves the performance and efficiency with a complete cloud-based, collaborative Scan & BIM platform to manage and distribute Reality Capture data, such as laser scans, with no compromise on accuracy. To date, over 450 companies and 50,000 users in 40 countries have uploaded over 300 km² on active projects, across hundreds of sites, in many countries, spanning industries such as manufacturing, construction and energy.    

At Cintoo, we are driven by passion motivating our talented team to work together as a supportive family, fostering innovation and success. Here the AGILE method is for real!  

We prioritize talent above all else, encouraging an inclusive and respectful environment where everyone can thrive as their true selves.   

We are seeking a talented and passionate Technical Support Specialist for a permanent position (CDI).  

Responsibilities: 

• Serve as member of the level 1 support team, as point of contact for customers requiring technical support (emails, tickets on the helpdesk platform). 
• Handling of level 1 requests and incidents: access to online technical documentation, technical diagnosis, etc. 
• Follow up with the customer from the opening of the ticket to its complete resolution. 
• Escalation of requests or incidents to level 2 support team. 
• Detect incidents or recurring requests for continuous improvement. 
• Contribute to all Knowledge Base, FAQs, Quick Start Guide and diagnosis tools. 

Requirements: 

• Proven experience in technical support. 
• Service-oriented and solution-maker. 
• Good listener/reader and asking relevant questions to customers. 
• Willing to learn and progress. 
• Self-reliance, without forgetting teamwork. 
• Rigorous and innovative spirit. 
• Knowledge of Autodesk software would be a plus (Autodesk BIM 360, Navisworks, Recap…). 
• Familiarity with Construction and Reality Capture solutions (hardware/software). 
• Strong empathy for customers. 
• Proficient in English is mandatory. 
• Proficient in one of these languages: French, Spanish, German, Italian or Portuguese. 

Why to join us:   

We are based in Sophia-Antipolis, South of France, 300 days of sunshine per year, great place to be!  

Discover an enriching professional opportunity where you can not only contribute to stimulating projects, but also enjoy a friendly atmosphere with our lunch participation, monthly team breakfasts, exciting challenges and sports activities. Join our team today and combine professional success with daily well-being!   

Remuneration according to profile.

Work permit in France is mandatory.

Working remotely from anywhere in France is possible but hybrid is preferred.